Frequently Asked Questions
Everything you need to know about our premium tea blends and delivery.
What is the shelf life of Ahmad Tea products?
Most of our teas have a shelf life of three years from the date of production. To maintain maximum freshness, we recommend storing your tea in a cool, dry place away from strong odors and direct sunlight.
Do you offer international shipping?
Yes, we ship our premium blends to tea lovers worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your tea bags plastic-free?
We are committed to sustainability. The majority of our tea bags are made from natural wood pulp and are 100% plastic-free and compostable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your tea's journey to your doorstep.
What is your return policy for food items?
Due to the nature of food products, we can only accept returns on items that are damaged or incorrect. Please contact our customer service team within 14 days of receipt if there is an issue with your order.
Are Ahmad Tea products ethically sourced?
Yes, we are a proud member of the Ethical Tea Partnership. we work closely with our suppliers to ensure fair working conditions and sustainable farming practices across all our tea estates.